Returns, Refunds & Cancellations

LA Baker is committed to providing high-quality bakery products.

Because many products are perishable, freshly manufactured, or customized, returns and cancellations are subject to the following conditions.

Perishable bakery products generally cannot be returned after pickup or delivery, except where required by law or where LA Baker approves a return or remedy.

This Policy does not limit statutory rights relating to defective, unsafe, incorrect, or otherwise nonconforming products.

Retail orders may be canceled before production begins.

Customers must contact LA Baker promptly to request cancellation.

Once production has started, cancellation may be declined, subject to applicable law and previously disclosed conditions.

For eligible cancellations before production begins, prepaid amounts will be refunded except for separately agreed and legally permissible nonrefundable charges.

A cancellation request is effective when LA Baker receives and confirms it before production begins.

Custom cakes and personalized bakery orders require cancellation requests at least 48 hours before the scheduled fulfillment time.

Requests submitted within this period will be evaluated according to production status and any disclosed customization costs.

A request made 48 hours or more before fulfillment does not automatically guarantee a full refund if production has already begun or agreed, nonrefundable customization expenses have been incurred.

Requests made less than 48 hours before fulfillment may be declined.

Any applicable deposit restrictions, cancellation fees, or nonrefundable charges must be clearly disclosed and accepted before purchase.

Wholesale orders follow the 5:00 PM Eastern Time cutoff on the preceding business day, unless otherwise agreed.

Cancellation requests submitted before the applicable cutoff and before production begins may be approved without production-related cancellation charges.

Orders already in production may be subject to previously disclosed and agreed reasonable cancellation costs.

Private-label and special manufacturing orders may have separate written cancellation terms.

Perishable bakery products generally cannot be returned for resale after leaving LA Baker's control.

This includes breads, pastries, cakes, desserts, refrigerated products, and other perishable food items.

Exceptions may apply to defective, unsafe, incorrect, or materially nonconforming products, or where required by law.

Customers should report visible delivery issues within 24 hours after receipt whenever reasonably possible.

Please provide:

• Order number or proof of purchase.
• Product name and quantity.
• Description of the issue.
• Photographs where reasonably available.
• Lot or batch information where applicable.

Concealed defects and food safety concerns should be reported promptly after discovery.

The 24-hour reporting target does not extinguish non-waivable legal rights.

Customers who suspect a product is unsafe should discontinue consumption and contact LA Baker promptly.

Where reasonably possible and safe, customers should retain packaging, labels, lot information, and relevant products for investigation.

Customers remain free to report concerns to public health or regulatory authorities.

Approved refunds will ordinarily be issued to the original payment method.

Store credit may be provided when mutually agreed and legally permitted.

Where a monetary refund is required by law, store credit will not be substituted without legally sufficient agreement.

LA Baker may also offer replacement products or other lawful remedies where appropriate.

Refund processing times may vary depending on the payment provider.

If LA Baker cannot fulfill an accepted order for reasons attributable to LA Baker, the customer will receive an appropriate refund or other lawful remedy.

Where delivery fails due to incorrect customer information, unavailable recipients, or customer-controlled access problems, refund eligibility will depend on the circumstances and previously disclosed terms.

Additional charges must be properly disclosed and legally permissible.

Discounted and promotional products are subject to the same disclosed return conditions unless additional lawful restrictions were communicated before purchase.

Discounted status does not eliminate statutory remedies for unsafe or defective products.

If LA Baker offers nonperishable merchandise, any product-specific return period, conditions, or exclusions must be disclosed before purchase.

Until such terms are established, customers should contact LA Baker to request return authorization.

Customers may be asked to provide a receipt, order confirmation, invoice, transaction reference, or another reasonable form of purchase verification.

No general restocking fee is imposed under this Policy.

Cancellation charges or nonrefundable deposits apply only where properly disclosed, agreed, and legally permissible.

LA Baker will not impose undisclosed cancellation or restocking charges.

Customers may request a written copy of this Policy.

Revisions apply prospectively.

The refund and cancellation terms disclosed at the time of purchase generally govern that purchase, subject to applicable law.