Shipping & Delivery Policy

LA Baker provides retail pickup, local delivery, and wholesale distribution services subject to product availability, delivery eligibility, and accepted order terms.

This Policy applies to retail and wholesale purchases unless a separate written agreement provides otherwise.

LA Baker primarily serves customers in New York, New Jersey, and Connecticut.

Delivery availability depends on location, product type, route coverage, order size, and operational capacity.

Not all addresses within these states are eligible for delivery.

Delivery eligibility must be confirmed during checkout or through LA Baker's customer-service team.

Delivery dates and time windows are communicated during ordering or order confirmation.

Delivery estimates may be affected by production requirements, traffic, weather, vehicle availability, building access, and other operational circumstances.

Unless expressly guaranteed in writing, delivery times are estimates rather than guaranteed arrival times.

LA Baker will make commercially reasonable efforts to communicate material delays.

Wholesale orders must be submitted by 5:00 PM Eastern Time on the business day immediately preceding the scheduled delivery date, unless otherwise agreed.

A business day means Monday through Friday, excluding applicable public holidays and announced wholesale ordering closures.

Orders submitted after the cutoff are subject to acceptance and production availability.

Custom products and specialty items may require additional advance notice.

The cutoff does not guarantee next-day delivery.

Delivery charges may vary according to destination, order value, product requirements, and service type.

Applicable fees will be disclosed before checkout or included in an accepted wholesale quotation.

Any additional charges for special delivery arrangements require appropriate disclosure and agreement.

Customers must provide:

• Accurate delivery addresses.
• Current telephone or contact information.
• Necessary access instructions.
• An available receiving contact where required.
• Suitable arrangements for receiving perishable products.

Customers should notify LA Baker promptly of changes to delivery details.

If delivery cannot be completed because of an incorrect address, unavailable recipient, denied access, or another customer-controlled issue, LA Baker may contact the customer to arrange an alternative.

Redelivery fees may apply where properly disclosed and legally permitted.

Perishable products may be ineligible for redelivery if food safety or product quality would be compromised.

Refund eligibility will depend on the circumstances, applicable order terms, and legal requirements.

Certain products require refrigeration, freezing, or controlled storage.

Customers must follow applicable product-specific handling instructions after delivery and transfer of responsibility.

LA Baker remains responsible for legally required food safety controls while products are under its custody and control.

Pickup orders must be collected during the agreed pickup window or another approved arrangement.

Uncollected perishable products may become unsuitable for sale or consumption.

Refund eligibility for uncollected orders is governed by the Returns, Refunds & Cancellations Policy and applicable law.

Customers should inspect products promptly for visible damage, shortages, incorrect items, or apparent quality issues.

Visible delivery discrepancies should be reported within 24 hours after delivery whenever reasonably possible.

This reporting target supports timely investigation and does not eliminate valid claims for concealed defects, unsafe products, or other non-waivable rights.

Customers should report concealed defects or food safety concerns promptly after discovery.

LA Baker may document delivery through signatures, photographs, timestamps, electronic acknowledgments, or other reasonable proof-of-delivery methods.

Such records may be used to investigate disputes.

Proof of delivery does not conclusively establish that products were free from concealed defects.

Weather emergencies, traffic disruptions, equipment failures, labor interruptions, or circumstances beyond reasonable control may affect deliveries.

LA Baker will make reasonable efforts to provide updates and available alternatives.

Where an accepted order cannot be fulfilled, refunds or other remedies will be provided as required by law and the applicable order terms.

Customers should contact LA Baker promptly with the order number, delivery details, and a description of the issue.

We may request reasonable supporting information.

Eligible claims may be resolved through replacement, refund to the original payment method, mutually agreed store credit, or another legally appropriate remedy.

Orders placed through independent delivery platforms may be subject to additional platform terms.

Nothing in this Policy limits LA Baker's responsibilities under applicable law.

Order cancellation and refund eligibility are governed by our Returns, Refunds & Cancellations Policy.

Wholesale orders are additionally governed by our Wholesale Terms & Conditions.